Bell Team Leader - Khách sạn 5 sao tại Hoàn Kiếm

1. Supervise bellman operations:

₋ Manage, coordinate, and schedule Bellman staff to ensure adequate coverage for guest needs.

₋ Ensure all Bellmen are well-trained and execute their duties with professionalism.

2. Assist guests with luggage handling:

₋ Guide and assist guests with luggage from check-in to check-out.

₋ Coordinate with the front desk and other departments to prepare for VIP guests and group arrivals.

3. Inspect and secure luggage:

₋ Carefully inspect guest luggage before storage or transfer, preventing loss or damage.

₋ Arrange storage for guest luggage as requested, ensuring safety and ease of retrieval.

4. Ensure service quality:

₋ Guarantee top-tier guest support and ensure the Bellman team meets guest requests courteously and attentively.

₋ Handle guest complaints or concerns, escalating to management as needed.

5. Assist in guest guidance and event coordination:

₋ Direct guests within the hotel premises, particularly for events or conferences.

₋ Work closely with the Concierge and other departments to fulfill guest requests.

6. Train and guide new staff:

₋ Oversee training for new team members, ensuring they acquire necessary skills and knowledge.

₋ Guide Bellman staff in adhering to safety protocols and maintaining a professional service attitude.

7. Reporting and asset management:

₋ Prepare daily reports on Bellman activities, documenting and resolving any incidents during shifts.

₋ Ensure luggage carts and equipment are in optimal condition and available at all times.

8. Respond to special guest requests:

₋ Fulfill special guest requests, such as handling personal items or delivering packages.

₋ Coordinate with external transport services when guests require transportation assistance.

9. Perform other tasks as requested by superiors.

• Competitive salary and bonus
• One meal provided per working shift
• Holiday bonuses and 13th-month salary in accordance with company policy
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance after the probation period
• 12 days of annual leave
• Annual vacation trips and periodic health check-ups as per company regulations

• Educational background: Diploma/Certificate
• Certification if any: Hospitality or tourism-related certification is a plus
• Foreign language – English:Good communication skills in English
• At least 2 years of experience as a Bellman or Bellman Captain in a 4 or 5-star hotel
• Excellent communication skills, with a proactive and flexible approach to problem-solving.

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn