Chief Concierge - Khách sạn 5 sao tại Hoàn Kiếm

1. Manage concierge department:

₋ Oversee and manage the Concierge team, ensuring high standards of customer service.

₋ Organize, assign tasks, and create schedules for team members.

2. Handle guest mail and parcels:

₋ Receive and secure parcels and letters addressed to guests.

₋ Either distribute the mail directly or assign team members to deliver, ensuring it reaches the right recipient.

₋ Assist with forwarding mail if guests are not available or have departed.

3. Manage and lend hotel equipment:

₋ Inspect items before lending to guests and ensure they are in good condition.

₋ Inform guests of any rental fees and provide usage instructions if needed.

₋ Keep thorough records of items lent for easy tracking upon check-out.

4. Provide tourist information and tour arrangements:

₋ Provide guests with information on tourist sites and recommend tours.

₋ Make bookings for tours and tickets as requested by guests.

₋ Guide guests on available services like Gym, Spa, and F&B within the hotel.

5. Coordinate guest transportation:

₋ Arrange pick-up services, taxi bookings, and car rentals for guest convenience.

₋ Receive feedback and forward to relevant departments for prompt action.

6. Technical support and issue resolution:

₋ Assist guests with equipment and device issues or contact the technical team for swift resolution.

7. Guest wake-up calls:

₋ Take wake-up requests from guests, confirming room details and setting system alerts.

₋ Forward manual wake-up call requests to the switchboard team if necessary.

8. Assist bellman and doorman departments:

₋ Coordinate with Bellman to handle and transport guest luggage.

₋ Guide guests to the reception area for check-in and check-out.

₋ Assist with luggage relocation if guests change rooms.

9. Perform other tasks as requested by superiors.

• Competitive salary and bonus
• One meal provided per working shift
• Holiday bonuses and 13th-month salary in accordance with company policy
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance after the probation period
• 12 days of annual leave
• Annual vacation trips and periodic health check-ups as per company regulations

• Educational background: College
• Major: Tourism, Hospitality, or a related field.
• Certification if any:Professional Concierge certification is an advantage
• Foreign language – English: English fluency
• At least 3 years of experience in a Concierge position within the hospitality industry, preferably in a 5-star hotel
• Excellent communication skills, with a proactive and flexible approach to problem-solving.
• Financial management skills and ability to optimize operating costs.
• Vision, systems and strategy thinking;
• Leading and developing teams;
• Building and engaging teams;
• Initiating innovation.

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn