Hotel Manager - Khách sạn 5 sao tại Hoàn Kiếm

1. Overall hotel operations management:

- Responsible for overseeing, coordinating, and managing all daily operations of the hotel, including Front Office, Housekeeping, F&B, Engineering, and other services.

- Ensure that hotel operations run smoothly, professionally, and meet standards.

- Guarantee the hotel achieves set business and service quality goals.

2. Financial and profit management:

- Develop and monitor the annual budget for the hotel, ensuring cost optimization and revenue growth.

- Manage cash flow and control operating expenses across all hotel departments.

- Track and evaluate financial performance, proposing solutions to improve revenue and reduce unnecessary costs.

3. Service standards development and guest satisfaction:

- Develop and improve the SOP standards of each department to ensure the highest quality of service for guests.

- Ensure all guest requests and expectations are met promptly and professionally.

- Resolve guest complaints, ensuring maximum satisfaction and a positive impression of the hotel brand.

4. Staff management and development:

- Recruit, train, and develop management and staff to ensure each department operates effectively and adheres to standard procedures.

- Conduct regular employee evaluations, building training programs to improve skills and support career advancement.

- Foster a positive work environment, encouraging employees to strive for high performance.

5. Customer and partner relationship management:

- Maintain and develop good relationships with VIP guests, strategic partners, and service providers.

- Ensure all contracts and agreements with partners are honored and bring value to the hotel.

- Develop customer retention strategies and promotional programs to encourage repeat business.

6. Quality and standards management:

- Ensure compliance with safety, hygiene, and legal regulations in all hotel operations.

- Conduct regular internal audits to assess and improve hotel service quality.

- Work with relevant departments to enhance and elevate service standards in line with industry trends.

7. Strategic development and business planning:

- Propose business and marketing strategies to optimize room occupancy and drive revenue growth.

- Analyze market and competitor performance to identify growth opportunities and suggest development strategies.

- Collaborate with the sales department to design marketing plans and promote the hotel’s image.

8. Project development and coordination:

- Plan and manage projects to upgrade facilities and improve hotel services.

- Monitor project progress and quality to ensure objectives are met on time and within budget.

9. Perform other tasks as requested by superiors.

• Competitive salary and bonus
• One meal provided per working shift
• Holiday bonuses and 13th-month salary in accordance with company policy
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance after the probation period
• 12 days of annual leave
• Annual vacation trips and periodic health check-ups as per company regulations

• Educational background: Bachelor’s degree
• Major: Hospitality Management, Business Administration, or related fields.
• Certification if any: Relevant certifications in hotel management or luxury services are an advantage.
• Foreign language – English: English fluency
• At least 5 years in Hotel management or Senior management at a 5-star hotel
• Strong leadership, strategic planning, and operational management skills.
• Excellent communication skills, with a proactive and flexible approach to problem-solving.
• Financial management skills and ability to optimize operating costs.
• Vision, systems and strategy thinking;
• Leading and developing teams;
• Building and engaging teams;
• Initiating innovation.

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