Nhân viên đặt phòng (Reservation)

- Understand product (rooms, price, promotions and policies) and other hotel services.

- Input all the reservations over the OTA channels, direct bookings... and accurately attach into PMS (Smile - a property management system).

- Process all reservations requests, modifications or cancellations received by OTA channels, direct booking,...

- Follow up on all customers' requests, ensure to respond and update for related departments.

- Get ETA & information of all customers upon the arrival and up-selling of rooms/service if any, then input to PMS.

- Update the tariff and promotion for corporate partners/travel agencies upon requests.

- Follow tentative booking, waiting list, etc. and deposit/payment on trace list.

- Check the arrival bookings daily and monthly.

- Other duties assigbed by leaders.

- Other benefits: Provided with meals, staff nap room and parking space;

- Working environment: Offers great opportunities for learning and development; training provided in essential skills

- Additional compensation: 13th-month salary, annual salary review opportunities, ...

- Insurance: Full participation in social and health insurance, along with other benefits as stipulated by law (applicable to long-term employees)

- Internal activities: Participation in company events such as quarterly birthday celebrations, summer trips, year-end parties, etc.

- Professional, enthusiastic, responsible, honest, and cooperative

- Able to communicate in English

- Capable of working under high pressure

- Candidates with experience in Reservation are preferred

- CMND, giấy khai sinh

- Giấy khám sức khỏe (nếu có)

- Bằng cấp và các văn bằng chứng chỉ có liên quan