Front Office Manager (Trưởng bộ phận Lễ Tân)

- Being responsible for all work related to the Front Office, Reservations and Guest Relations / Services.

- Ensuring the employees grooming and appearance are according to the hotel and department standards.

- Assisting in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

- Boosting, developing and maintaining staff morale within the department.

- Maintaining excellent communication within the department and among the other departments.

- Ensuring that training is carried out and monitor results.

- Ensuring that all employees have a complete understanding of and adhere to the hotel employee rules and regulations.

- Ensuring that discipline and behavior of all employees in the department is appropriate.

- Supervising the employees to endure a smooth and efficient running of the operation in the department.

- Ensuring that all employees have a complete understanding and adhering to the hotel's Policies & Procedures relating to emergencies, fire, hygiene, health and safety.

- Ensuring that no confidential information in divulged without prior approval from senior management.

- Responsible for the proper, efficient and profitable functioning of all areas in the front office department.

- Meeting all VIPs arrival / departure and special attention guests when requested.

- Controlling all key card equipment, responsible for issuing all master keys that are used for the guestrooms.

- Ensuring the maximization of hotel revenue in relevant areas through selling rooms at the highest possible daily rate, and up-selling to increase incremental revenue.

- Clarifying duties and responsibilities of front office personnel and ensuring that workflow is in logical order.

- Ensuring that the established quality standard and a high level of work performance are maintained.

- Submitting proposals on capital improvements for the front office.

- Guiding staff in their professional development so as to prepare them for advancement opportunities.

- Ensuring that the training in each section within the front office are carried over and facilitated by the responsible supervisor.

- Ensuring that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.

- Properly handle all administrative work with regard to performance appraisals and terminations of employee. Responsible for interviewing and hiring in accordance with hotel policy.

- Overseeing the effective day-to-day running of the front office department in achieving the goals.

- Overseeing the room inventory including allotments and series bookings.

- Ensuring that all issues relating to guest satisfaction are dealt with and followed up on a timely and professionally manner.

- Conducting regular employee training, monthly meeting, and monitor training tracking system of all employees to ensure their effectiveness and productivity.

- Developing departmental training and activities in order to continuously improve employee skills and knowledge.

- Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition.

- Ensuring employees are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.

- Conducting regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.

- Performing other duties that may be assigned by the General Manager.

2. EXTREMELY ATTRACTIVE basic salary

3. 1.5 days off per week, full benefits, shift meals, service fee during probationary period

4. Participate in social insurance and health insurance according to state regulations

5. Annual health check & Other benefits according to hotel policy

- At least 4 year experience in front office management of international hotels

- Strong results oriented, people management, and leadership skills

- Strong in inter-personal skills and outgoing, friendly

- Strong in English communication skills, and computer literate

- Strong analytical, problem solving skills, and execution of work

Hãy nhanh tay gửi hồ sơ ứng tuyển về địa chỉ:

WYNDHAM GARDEN HOIAN - 19 LẠC LONG QUÂN - CẨM AN - HỘI AN

Tel: Mobile/ zalo 0905 888 153 - Ms.Thảo

Nộp hồ sơ ứng tuyển trên Hoteljob.vn.