[PHÚ QUỐC] Front office Manager cum Facilitator/ Trưởng BP Lễ tân kiêm giảng viên

This role is based at Hotel Academy Phu Quoc.

• Managing and leading FO operations on daily basis
• Coaching, training and developing FO ambassadors
• Observing and maintaining grooming standard of FO ambassadors while on duty
• Being responsible for daily report, budgeting and forecasting of Front Office department and decision making related to customer service strategies
• Training on how to tackle/resolve operational issues/problems and coach the front desk team members to ensure a quality operation
• Training on how to resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Taking up operational duties assigned by Director of Operations
• Delivering VET by EHL training programs in Front Office subjects to students of various levels and backgrounds
• Imparting the importance of outstanding customer care at all times
• Training students on efficient facilitation of Check – in/Check out process
• Participating in In-Service education and training courses as well as in continuing professional development opportunities, and taking part in action research exercises
• Maintaining good order and discipline amongst students under one’s care and safeguarding their health and safety at all times
• Being able to teach correct telephone standards and in-person inquiries regarding reservations and guest handling
• Share selling techniques to sell room nights, how to increase occupancy and basic revenue management
• Imparting on students how to efficiently allocate rooms for expected arrivals after checking the guest’s preferences and manage special requests
• Imparting the importance on how to build strong relationships and liaise with all other departments
• Transmitting ‘Best Practices’ like cross checking of all billing instructions/guest details are correctly updated
• Being able to impart proper methods and tips on how to control cash transactions at the front desk and the importance of maintaining complete responsibility for personal bank as specified by hotel bank agreement policy
• Leading by example in customer service excellence, beyond training duties

• Mức lương canh tranh
• Đóng các loại Bảo hiểm 100% trên lương.
• Hỗ trợ lưu trú Ký túc xá/Phụ cấp ăn ca/ Phụ cấp điện thoại (Có điều kiện)
• Tiền thưởng phí phục vụ hàng tháng và Thưởng lương tháng 13 dựa trên doanh thu công ty.
• Tiền thưởng các ngày Lễ lớn trong năm
• 12 - 15 ngày nghỉ phép/ năm
• Quà vào ngày sinh nhật
• Tham gia Công đoàn và hưởng quyền lợi từ quỹ công đoàn của công ty.
• Được tham gia các lớp huấn luyện kĩ năng nghiệp vụ nâng cao trình đồ tay nghề.
• Đào tạo tiếng anh nghề khách sạn theo tiêu chuẩn của EHL Thụy Sĩ.

• 02+ years’ experience in Front Office Manager / Customer Service Manager or similar role, with pre – opening experience is a plus
• Computer proficient and extensive use in software programs, such as: Opera, Fedelio, and other world Class Property Management System, Microsoft Office, Learning Management System and document control
• Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus
• Bachelor’s degree in Hospitality, Business Administration, Education or relevant
• Creative thinker with the ability to work on own initiative and iterate best practices
• Hospitality mindset, positive attitude
• High degree of stamina, agility, flexibility and attention to details
• High levels of interaction with all others, teaching and training