Sales & Marketing Manager / Trưởng phòng kinh doanh và tiếp thị (HANOI)

What the role is: The Sales and Marketing Manager is responsible for ensuring an optimal promotion, distribution and revenue generation of all products available at the hotel. This position reports to the General Director of the company and the Hotel Manager at location level and will be implementing Marketing & Sales strategies and following corporate procedures. Knows very well the market and will be developing partnerships and brand promotions.

What You Will Be Doing:

Sales

Create, manage and execute the location’s sales actions plan and forecast

Achieve revenue goals for all products (accommodation, F&B, Explore, Co-working, Wellness)

Manage, retain and grow established customers (individual) and groups (group business)

Dealing with customer enquiries and aiming to meet their expectations.

Oversee the customer experience for fam trips, and educational visits for customers

Cross-selling of products (i.e. Explore products to other businesses locally)

Upselling and cross-selling in location level to optimize revenue per customer

Manage the location’s OTAs inquiries

Open new sales channels and manage existing ones

Group sales conversion, turnover and operational support

Create local level packages based on special events and local experiences offered 

Responsible for ensuring all the location team is appropriately using hotel PMS (must check systems minimum 5 times a day)

Close local level deals for groups and packages (corporate offsites, student groups, etc.)

Sourcing new tour products and destinations to meet consumer demands.

Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies, M&E Agencies and Creative Marketing Agencies

Ensure all staff is properly trained on hotel products and offerings, and how to sell and cross-sell them.

Responsible for establishing and monitoring incentive campaigns the front-line team

Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges

Report analysis on Guest Satisfaction Surveys

Marketing

Create, manage and execute the location’s marketing plan in accordance with brand guidelines

Promote the hotel brand, experience and services to drive sales and revenue in all products (rooms, co-work, tours, wellness, F&B, retail).

Manage sales and marketing budget

Manage the sale & marketing process for all activities in your location

Work with hotel teams to establish local partnerships to drive location revenue including events and sponsorship

Provide sales guidance and assistance across location so everyone is supporting the revenue generation efforts (reception, F&B employees etc.)

Coordinate with product teams to ensure the right mix for location e.g. do we have the right amount of Retail space and products

Use CRM to log activity, opportunities and closed/won deals Marketing

Manage local public relations and influencers

Coordinate the location’s social media management and promotional materials

Visit new local destinations in order to gain information on issues and amenities of interest to consumers.

Manage the sale & marketing process for all activities in your location

Support in the creation of marketing initiatives for all products in the location with the support of the Country Sales & Marketing coordinator and external vendors.

Analyze data and provide reports with conclusions

Create and maintain a unique experience across all offerings.

What you can expect: 

Competitive salary

Performance bonus

No dress code

Multiple online training opportunities

What you need for the role: 

Degree in Sales, Marketing or Business Administration

Local hospitality Market knowledge

Hotel revenue management knowledge

OTAs management

Tour Operations

Forecasting and budgeting

English proficiency and local language

Minimum 3 years in sales management

Marketing management

Public Relations management

Previous experience in sales in hospitality is a plus

Time Management, Creativity and Cultural Sensitivity Skills

Revenue and Profit Oriented

Previous experience with community engagement

Excellent communication skills, verbal and written

Able to work independently and creatively to close new sales opportunities

Able to work and collaborate in a matrix environment

Strong negotiation and relationship management skills