Front Office Supervisor - Giám sát Lễ tân
- Hạn nộp: 30/04/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Trưởng ca/ Giám sát
28/03/2025 13:41
Mô tả công việc
• Supervise the efficient operations of reception including check in/out procedures.
• Support talent in handling guest requests and enquiries to ensure a positive outcome is achieved.
• Ensure that both the Guest Relation Manager and Guest Relation Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guest’s preferences and special requests at least one week ahead.
• Cross Check all billing instructions are correctly updated and strictly follow finance procedures from finance controller.
• Advise team of any special events or VIP Guests in the resort for events or for general accommodations.
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure all talent have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties.
• Demonstrate positive leadership characteristics, which inspire all talent to exceed standards.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
• Follow and adhere to Wafaifo standards.
• Assist other departments wherever necessary and maintain good working relationships with other talent.
• Smile to every guest and offer an appropriate hospitality comment.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Quyền lợi được hưởng
International Working Environment
Internal Career Advancement
Yêu cầu công việc
• At least two year experience as hotel supervisor, guest services, receptionist or relevant role.
• Excellent command of English language, the second language priority.
• Knowledge of Smile is required and experience in MS Office programs.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
Yêu cầu hồ sơ
* All Certificate
Nộp hồ sơ ứng tuyển
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Quy mô:
127 Nguyễn Phúc Tần, An Hội, Minh An, Hội An, Quảng Nam, Vietnam
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http://belmarinahoian.com
Nằm bên bờ sông Thu Bồn và chỉ 5 phút đến phố cổ, Bel Marina Hoi A Resort cách biệt và yên bình tại trái tim của một di sản. Văn hóa sâu sắcHội An phản ánh qua đường nét kiến trúc pha trộn châu Âu và Việt Nam cuốn hút. Nơi nghỉ dưỡng cao cấp và dịch vụ xuất sắc giao thoa với văn hóa giàu cảm xúc. 202 phòng nghỉ, suites và biệt thự mang hơi thở truyền thống trên khung cảnh thiên nhiên rực rỡ.
Thông tin liên hệ
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