Assistant Spa Manager

Spa Operations Management:

• Assist in the management of the spa’s daily operations, ensuring smooth functioning of services and facilities.
• Supervise spa treatments and ensure that all services are delivered according to InterContinental’s high standards of quality.
• Monitor and maintain spa equipment, supplies, and inventory, ensuring proper stock levels are maintained.
• Ensure that the spa is fully compliant with all local health, safety, and hygiene regulations.

Guest Relations:

• Ensure a personalized, high-end spa experience for every guest by anticipating their needs and delivering outstanding service.
• Address and resolve guest inquiries, complaints, and concerns in a professional and courteous manner, ensuring guest satisfaction.
• Provide guests with information on spa services, treatments, packages, and promotions.

Team Leadership and Development:

• Supervise, motivate, and guide spa staff, ensuring they perform to the highest standard.
• Assist in training and developing spa staff, providing support for skill improvement and personal development.
• Ensure the team adheres to spa policies and procedures, creating a positive and professional environment.

Financial Management:

• Assist in managing the spa’s budget, ensuring cost control while maintaining high-quality service.
• Help drive revenue through upselling services, products, and packages, ensuring that sales targets are met or exceeded.
• Support the management of spa bookings and reservations, ensuring efficient scheduling and maximization of revenue.

Marketing and Promotions:

• Collaborate with the marketing team to implement promotions and campaigns that enhance spa awareness and drive sales.
• Help create and maintain attractive spa packages to engage both hotel guests and local clientele.
• Assist in planning and executing special events or seasonal promotions to enhance guest experience and attract new customers.

Administrative Support:

• Ensure all administrative tasks are completed, including maintaining accurate guest records, processing payments, and managing bookings.
• Monitor and ensure that the spa’s service standards and performance metrics are met.
• Handle correspondence, reports, and other documentation as required by the Spa Manager.

• Competitive salary and Pre-opening service charge
• At least 14 annual leave days/year
• Monthly Service charge
• 100 % salary and immediate Social Insurance enjoyment during probationary period 
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
• 13th month salary 
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy 
• Enjoys IHG's special offer for internal employee

• Strong leadership abilities with experience in managing a team and fostering a positive work environment.
• Exceptional communication and interpersonal skills, with proficiency in English (additional language skills are a plus).
• In-depth knowledge of spa treatments, wellness services, and the hospitality industry.
• Proficiency with spa management software and Microsoft Office Suite.
• Strong organizational and multitasking skills, with the ability to manage multiple responsibilities effectively.
• A positive, proactive approach to problem-solving and guest service.
• Relevant certifications in spa therapies or wellness programs are an advantage.

• A Bachelor's Degree in Hospitality Management, Business Administration, Spa Management, or a related field is preferred. Alternatively, a Diploma or Certification in Spa Management, Wellness, or a related field may be considered if accompanied by relevant work experience in a similar role.
• Additional certifications or training in health and wellness, spa therapy, or luxury hospitality are advantageous.
• Minimum of 2 years of experience in a Bellman or supervisory role within a luxury hotel or resort environment.
• At least 3 years of experience in a spa or wellness management role, with at least 1 year in a supervisory or managerial capacity.