Housekeeping Supervisor/ Giám sát Buồng Phòng

 Bedroom service

 Bathroom service

 Valet service

 Cleaning service

 Linen maintenance

 Recommended changes to these standards and training needs on an ongoing basis

 Maintain a current and thorough knowledge of all housekeeping systems

 Open and close the shift and ensure effective shift hand over

 Distribution and collection of keys

 Management of all incoming and outgoing calls

 Solve employee grievances

 Perform Room allocations

 Perform Room inspections

 Prioritise arrival rooms

 Liaise with Front Office for guest and hotel requirements

 Ensure guest valet is processed and delivered in a timely manner

 Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

 Manage all special requests made by guests

 Ensure consistency within the department

 Management of lost property for the hotel

 Ensure you have complete knowledge of room types, layouts and facilities

 Manage storage areas

 Maintain adequate stock levels

 Complete stock takes as required

 Maintain stock levels

 Conducts shift briefings to ensure hotel activities and operational requirements are known

 Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.

 Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.

 Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

 Works with Superior on manpower planning and management needs

 Works with Superior in the preparation and management of the Department’s budget.

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues