Sales Manager/ Quản Lý Kinh Doanh

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Brand’s overall mission, vision values and strategies

• Develops and implements strategies for achieving individual sales goals
• Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
• Develops data and recommends programs to meet clients' needs
• Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
• Solicits files on a timely basis to confirm business
• Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
• Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
• Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
• Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to sales team, reviews sales work file of assigned accounts

• Communicates clients' requests to all departments in an effective and timely manner
• Responsive within 24-hours on receipt of client correspondence.
• Ensures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team
• Assists with the completion of monthly booking report(s)
• Prepares reports to improve management decision making and critical evaluation of work activities

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality.

Adhere to hotel policies and procedures:

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures
• Perform any other duties as assigned by the Head of Department (HOD) to ensure smooth and efficient operations.

• Competitive salary and benefit
• Learning and development opportunities with Radisson Hotels Group
• Company shuttle bus 
• Uniform & duty meals

• Minimum two years of experience in the same position in an internationally branded 5-star hotel
• Local market knowledge preferred
• Bachelor’s degree preferred
• Experience managing to brand standards
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• General knowledge of contract laws
• Ensures thorough understanding of all Brand Sales and Marketing programs.
• Performs other duties as requested by the Director of Sales
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills
• Strong negotiation skills
• Ability to travel