Duty Manager

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

+ 05 working days | 02 days off per week.

+ Meal allowance & Uniform provided by the hotel

+ 02 months probation with 100% salary

+ 01 day paid birthday leave

+ Service surcharge | Social insurance | Suncare health insurance

+ Training course at the hotel according to hotel regulations

+ Salary: discussed during interview

+ Working location: Hanoi

+ Visiting regime for relatives of internal tourist areas of the Group.

Other regimes: Discussed during interview

• Good reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint