Nhân viên Lễ tân

• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

• To handle all keys for guests as requested

• To provide information and assist all guest.

• To provide courteous and efficient service and if possible to comply with each and every guests request.

• Check out guest courteously and accurately.

• Post all charges without delay and update the folios.

• Balancing of credit card, charges, and cash.

• Accurate handling of cash float.

• Project courtesy and hospitality across the desk

• File registration cards for arriving guest.

• Post advance deposit.

• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

• Handle guest complaints promptly according to established procedures and then report to Front Desk Manager for further follow up when necessary.

• Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Develop a professional and courteous working relationship with colleagues within the Front Office and maintain an effective flow of communication with all hotel personnel.

• Maintain a well-groomed appearance and a tidy work area.

• Ensure registration cards are accurately completed as per the required laws.

• Ensure check in screen in the Front Office computer is accurate and all details have been completed.

• Filling the supporting bills on to respective guest bill docket.

• Record all the vouchers received by checking against the system to match with guest reservation.

• Handle the foreign currency exchange.

• Responsible for document with serial number such as: official receipt, paid out form, rebate, currency exchange, etc.

• To be familiar with Front Office Policies and Procedures, Job Description and Employee Handbook.

• Report any unusual occurrences or requests to supervisors/managers

- 1.5 ngày nghỉ/tuần, hỗ trợ cơm ca, đồng phục bao gồm giặt là

- 13 ngày phép/năm

- 2 tháng thử việc, hưởng 100% lương và 80% Service charge

- Cơ hội thăng tiến lên các vị trí cao

- Môi trường thân thiện, hòa đồng

- Thưởng hằng năm, lương tháng 13,...

- Kĩ năng giải quyết vấn đề tốt

- Giao tiếp tiếng Anh tốt (đặc biệt kỹ năng nghe & nói)

- Nhanh nhẹn, cẩn thận

- Có tinh thần trách nhiệm, chịu được áp lực công việc

• CCCD
• Hồ sơ xin việc
• Bằng cấp

Điện thoại: 0235 3950 777 (Phòng Nhân sự)

Địa chỉ: 39 Đào Duy Từ, Cẩm Phô, Hội An, Quảng Nam