CUSTOMER SERVICE REPRESENTATIVE / NHÂN VIÊN LỄ TÂN
- Hạn nộp: 25/04/2025
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
20/03/2025 11:39
Mô tả công việc
Located 400m from West Lake, Oakwood Residence Ha Noi is a destination voted by many foreign experts as the most livable project because of its fresh and airy environment right in the heart of the capital. This is the first project in the serviced apartment segment of Van Phu Invest with European standards from design to service, operated by the oldest hotel group - The Ascott International.
Job Description:
• The CSR will be very often the first person that a resident will come to see to look for a service or some assistance. The greeting and attitude of the CSR will influence a lot the opinion that the resident will have of the overall property.
• Being at the service of the resident, the first task of the CSR is to be available at any time for a resident and to take extra care of him/her by an automatic greeting with a smile and warm & positive attitude. The resident has to feel expected and welcomed at any time. The resident will always be the first priority for a CSR.
• Organization: He/she will ensure that his/her section is perfectly tidy at any time, that the accessories & stationeries used for the operations are refilled as often as required and that the circuits of operations are followed strictly.
• Handover: At the end of each shift, the CSR will fully clear his/her station and do a full and detailed handover with the following shift. He/she will check-in details that his/her cashier report is correct and with the entire backup attached.
• Grooming/Attitude: The CSR will keep a perfect grooming at all times (uniform, tag, make up for lady, tidy hair, etc).
• Greeting/Attitude: In any circumstances, the CSR will be smiley, willing to help the resident, will ensure a warm greeting with any resident arriving from 5-step distance of the Front Desk and will keep permanently a positive attitude.
• Telephone technique: To ensure that all telephone calls are attended to in a helpful and professional, yet warm and friendly manner. Responsible and accountable for the logging of and correct, prompt and efficient handling of all resident messages.
• Follow up: The CSR will act quickly and efficiently, following the instructions received by his/her supervisor.
Theo dõi: nhân viên Lễ tân sẽ hành động nhanh chóng và hiệu quả, tuân theo các hướng dẫn mà người giám sát của anh ấy / cô ấy.
• C/I & C/O: The CSR will ensure that all c/i and c/o are made in line with the standards established. He/she will be especially attentive on the audit & resident history issues. He/she will then ensure that the operations handled by his/her own are fully completed and correct.
• Communication: He/she will be attentive on all information received during the different briefing/meeting: daily FO handover briefing (at the beginning of afternoon shift), monthly department meeting. He/she will be active and dynamic in participating in these different discussion opportunities. During his/her shift, he/she will report quickly any problem or question to his/her supervisor. The CSR will read the FO logbook at the beginning of shift, follow up and keep it updated during his/her shift.
• VIP: The CSR will be attentive that each VIP resident arriving at the Front Desk and ensure that c/i smoothly and efficiently as standard.
• Movements in the space: The CSR will standby at the Front Desk and will leave this place only with prior authorization of the CSR Supervisor and for a valid reason, i.e lunch, dinner, etc.
• Residents’ requests follow up: The CSR will be ready to help the resident in any of his/her requests and will guide him/her to the right person when it is required. The CSR will ensure at any time that no resident is waiting for too long to have somebody available at the Front Desk.
• Privacy: The CSR will be attentive to respect the privacy/confidentiality of the resident. He/she will ensure not to transmit any resident name, or resident history information.
• Security: The CSR has to know his/her duties & responsibility in the eventuality of fire.
• To ensure that all the standards and procedures established at Oakwood Residence Hanoi are reached successfully and permanently.
• Act as a screen to the Assistant Front Office Manager and Front Office Manager in view of clients and subordinates.
• Other duties and projects as assigned by the Front Office Manager.
Quyền lợi được hưởng
- Income: Competitive, negotiable based on capability
- Top 1 service charge in Hanoi
- Opportunity to train and develip career at the oldest hotel group - The Ascott International
- Statutory Social Insurance
- Personal Health Insurance exclusively for Oakwood Residence employees
- 13-monthly salary
- Professional uniform are laundered daily, comfortable lockers
- Annual travel, gratitude party, gifts on birthdays, holidays,...
Yêu cầu công việc
• Experience in the hospitality is an advantage.
• Good computer and MS office programs skills.
• Good English writing and communication skills.
Yêu cầu hồ sơ
Phone number: 024 3880 3880/Ext: 6026 (T2-T6, 8h30-18h00) or HR Manager: 097 898 0889 (Ms. Bich)
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Quy mô:
17/35 Dang Thai Mai, Quang An Ward, Tay Ho, Hanoi, Vietnam
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https://www.discoverasr.com/en/oakwood/vietnam/oakwood-residence-hanoi
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited. Nestled in a peaceful alley by the picturesque West Lake, Oakwood Residence Hanoi offers a tranquil sanctuary for business and leisure travelers, as well as relocating families in an upscale residential area. Guests can seek repose in any of the 250 elegantly furnished serviced apartments or enjoy exclusive access to the facilities such as a restaurant, residents' lounge, fitness center and an all-season swimming pool. Surrounded by a plethora of dining establishments, retail shops and amenities, its central location also offers convenient access to Hanoi's central business district, government offices and embassies. Ciputra International City, where a number of international schools are located in, is also located in close proximity, perfect for relocating families.
Thông tin liên hệ
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Nguyen Thi Ngoc Bich - HUMAN RESOURCES MANAGER
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