Giám sát buồng phòng/ Floor Supervisor

• Supervise the implementation of housekeeping standards and procedures concerning:

o Bedroom service

o Bathroom service

o Valet service

o Cleaning service

o Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain current and thorough knowledge of all housekeeping systems

• Open and close the shift and ensure effective shift handover

• Distribution and collection of keys

• Management of all incoming and outgoing calls

• Solve employee grievances

• Perform Room allocations

• Perform Room inspections

• Prioritize arrival rooms

• Ensure guest valet is processed and delivered on time

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Management of lost property for the hotel

• Ensure you have complete knowledge of room types, layouts, and facilities

• Manage storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Works with Human Resources on manpower planning and management needs

• Liaise with Front Office for guest and hotel requirements

• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

• Opportunity to join international training & development programs and cross-training programs

• 1.5 OFF days/ week

• Delicious and nutritious meal at Hotel’s Social Café

• Sleeping Lounge for Employee

• Laundered uniform provided by Hotel

• Pre-employment health check and annual health check

• Birthday gifts and Allowances for other special events

• Recognition program with valuable gifts

• Summer vacation and many team-building activities

• Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

• Unlimited Food & Beverage discount at Hotel

• Free parking

• Other benefits according to Hotel’s policy

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties reflects highly on the hotel, the brand, and the Company.

• Able to speak, read and write English

• Proficient in the use of Microsoft Office

• Organizational and training abilities

• 2 years of housekeeping experience preferably in a hotel of similar size and complexity, including supervisory experience or training.

• Type and level of experience required may vary slightly based on the size and complexity of the operation

• Hotel Job

• Send directly to HR Office, B1F, Keangnam Hanoi Landmark Tower, Pham Hung Str, Nam Tu Liem, Hanoi