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Bell Captain/ Tổ Trưởng Hành Lý
- Hạn nộp: 31/03/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
The Bell Captain is responsible for managing the Bellman team, ensuring that guests receive the highest level of service from arrival to departure. As a key member of the Front Office team, the Bell Captain will oversee luggage handling, manage guest requests, ensure smooth check-in/check-out processes, and assist guests with any transportation or special requirements they may have. The Bell Captain is expected to maintain a professional and welcoming demeanor while ensuring the Bellman team performs their duties efficiently and professionally.
- Team Supervision: Lead and supervise the Bellman team, ensuring that all tasks are completed efficiently and guests are provided with exceptional service.
- Guest Assistance: Provide a warm welcome to all guests, assist with luggage handling, and ensure a smooth and personalized check-in and check-out experience.
- Communication: Coordinate with Front Desk, Concierge, Housekeeping, and other departments to ensure guest needs are met and requests are fulfilled in a timely manner.
- Transportation Management: Organize and manage guest transportation requests, including arranging taxis, private cars, and other transportation options as required.
- Customer Service: Address any guest concerns or requests with a positive attitude, ensuring all issues are resolved efficiently and professionally.
- Team Training: Train, motivate, and develop Bellman team members to ensure they meet and exceed service standards.
- Luggage Handling: Ensure safe and prompt delivery of guest luggage to their rooms, as well as assistance with luggage at check-in, check-out, and transportation.
- Maintain Hotel Environment: Ensure the hotel entrance and lobby areas are organized, clean, and guest-ready at all times.
- Report & Record: Maintain accurate logs and records of guest requests, luggage, and transportation arrangements for smooth operations and handovers between shifts.
- Safety and Security: Ensure that luggage and guest belongings are handled with care, and maintain hotel security and safety protocols.
Quyền lợi được hưởng
- Competitive salary and Pre-opening service charge
- At least 14 annual leave days/year
- Monthly Service charge
- 100 % salary and immediate Social Insurance enjoyment during probationary period
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
- 13th month salary
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
- Enjoys IHG's special offer for internal employee
Yêu cầu công việc
- Previous experience in a similar role in hospitality is a plus, but not required.
- Strong communication skills in English and Vietnamese; additional languages are an advantage.
- A positive, friendly, and professional demeanor.
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Strong problem-solving abilities and attention to detail.
- Physically fit and able to lift luggage as needed.
Yêu cầu hồ sơ
- High school diploma or equivalent
- Further education or certifications in hospitality or tourism can be an advantage, but it's not a strict requirement for this role.
- Minimum of 2 years of experience in a Bellman or supervisory role within a luxury hotel or resort environment.
- Experience in handling luggage, managing teams, and guest relations is essential.
Nộp hồ sơ ứng tuyển
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Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhIn the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future professional path.
Quy mô: 
Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhThông tin liên hệ
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Ms. Nhung - HR Executive -
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