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Concierge Supervisor/ Giám Sát Quầy Thông Tin & Dịch Vụ Hành Lý
- Hạn nộp: 30/03/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
1
1
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Tiền sảnh
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Trưởng ca/ Giám sát
Cập nhật
18/03/2025 16:08
18/03/2025 16:08
Mô tả công việc
The Concierge Supervisor plays a crucial role in managing and overseeing the concierge team to ensure the highest level of guest satisfaction. This position involves coordinating guest services, handling guest requests, and providing a personalized experience while leading the concierge team to deliver exceptional service in a timely and professional manner.
- Team Leadership: Supervise and train the concierge team to ensure they provide excellent service to guests, maintaining a high level of customer satisfaction.
- Guest Assistance: Handle complex or VIP guest requests, making personalized recommendations, booking transportation, restaurant reservations, tours, and other activities.
- Coordination & Communication: Work closely with other departments, such as Front Office, Housekeeping, F&B, and Security, to fulfill guest requests and ensure seamless service.
- Guest Experience Management: Monitor guest interactions, ensuring that all requests are addressed promptly and with a high level of professionalism.
- Problem Solving: Handle any guest complaints or issues in a calm and efficient manner, ensuring that all concerns are resolved to the satisfaction of the guest.
- Service Development: Regularly review and update the concierge offerings to ensure guests have access to the latest and most exciting activities, dining, and cultural experiences in Ha Long Bay and beyond.
- Reporting & Record Keeping: Maintain accurate records of guest requests, preferences, and services provided, ensuring a smooth handover between shifts.
- Training & Development: Provide ongoing training to team members on hospitality standards, local area knowledge, and service excellence.
Quyền lợi được hưởng
- Competitive salary and Pre-opening service charge
- At least 14 annual leave days/year
- Monthly Service charge
- 100 % salary and immediate Social Insurance enjoyment during probationary period
- Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
- 13th month salary
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
- Enjoys IHG's special offer for internal employee
Yêu cầu công việc
- Previous experience in a similar role in hospitality is a plus, but not required.
- Strong communication skills in English and Vietnamese; additional languages are an advantage.
- A positive, friendly, and professional demeanor.
- Excellent organizational and time-management skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Strong problem-solving abilities and attention to detail.
- Physically fit and able to lift luggage as needed.
Yêu cầu hồ sơ
- High school diploma or equivalent
- Further education or certifications in hospitality or tourism can be an advantage, but it's not a strict requirement for this role.
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhIn the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future professional path.
Quy mô: 
Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhThông tin liên hệ
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Ms. Nhung - HR Executive -
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