Bellman/ Nhân Viên Hành Lý

As a Bellman at InterContinental Halong Bay Resort, you will be the first point of contact for our guests, ensuring they receive a warm, welcoming, and smooth check-in experience. You will be responsible for providing high levels of service, handling luggage, assisting guests with their needs, and ensuring the hotel environment remains organized and guest-ready at all times.

• Guest Service: Welcome guests with a friendly and professional demeanor, escort them to their rooms, and assist with luggage and special requests.
• Transportation Assistance: Coordinate with the valet or transportation services for guest arrivals and departures, including providing information on local attractions and services.
• Information Provider: Be knowledgeable about the resort’s amenities, services, and the surrounding area to provide guests with accurate and helpful information.
• Room Preparation Assistance: Ensure that the guest rooms and hotel surroundings are ready and appealing for guest arrival.
• Luggage Handling: Assist guests with their luggage, ensuring that it is delivered safely and efficiently to their rooms.
• Customer Care: Address guest inquiries and requests promptly, ensuring all needs are met with a positive attitude.

• Team Collaboration: Work closely with other hotel departments, including front desk, concierge, housekeeping, and valet, to ensure smooth operations and a seamless guest experience.

• Competitive salary and Pre-opening service charge
• At least 14 annual leave days/year
• Monthly Service charge
• 100 % salary and immediate Social Insurance enjoyment during probationary period 
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
• 13th month salary 
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy 
• Enjoys IHG's special offer for internal employee

• Previous experience in a similar role in hospitality is a plus, but not required.
• Strong communication skills in English and Vietnamese; additional languages are an advantage.
• A positive, friendly, and professional demeanor.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong problem-solving abilities and attention to detail.
• Physically fit and able to lift luggage as needed.

• High school diploma or equivalent
• Further education or certifications in hospitality or tourism can be an advantage, but it's not a strict requirement for this role.