Manager, Front Office

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Hanoi, Vietnam we are looking for a passionate and energetic individual to join us as Front Office Manager in the pre-opening team.

Job Responsibilities:

The Front Office Manager (FOM) ensures the smooth day-to-day operations of the Front Desk. He/she ensures the property is in accordance with the policies, standards and guidelines established by the Management.

He/she ensures Profit & Lost (P&L) is met and rectify areas of shortfall by initiating new ideas for improvement. His/her duties include enhancing guest experience and foster strong relationships with all residents.

Primary Responsibilities

• Oversees daily front desk activities, including guest check-in, check-out and handling correspondences

• Coordinate with other departments (Housekeeping, IT, Engineering, etc.) to ensure day-to-day efficient operations

• Manage reservations, room inventory and guest profiles

• Develop and implement staff schedules and performance standards

• Monitor financial performance and budgets

• Assist to maximise revenue and occupancy

• Manage cash handling and storage of valuables/luggage in according to PPHG’s guidelines

• Ensure guest satisfaction score set by management are met

• Conduct monthly section meeting with perspective section leaders, evaluate past month performance and areas of improvement

• Perform other duties as assigned by the Management

Other Responsibilities

• Supports the Mission, Purpose and Values of the Pan Pacific Hotels Group.

• Complies with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.

• Adheres to grooming and hygiene standards set by the Hotel.

• Exercises responsible behaviour at all times to uphold the image and reputation of the Pan Pacific Hotels Group, Hotel and department.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned.

Benefits will be provided in the interview

• Minimum 5 years’ experience in a similar capacity

• Strong supervisory & leadership skills

• High customer service focus and attention to detail

• Displays flexibility, adaptability and high energy levels

• Able to work under pressure and meet tight deadlines

• Excellent interpersonal and human relations abilities

• Able to lead, train and develop associates

Pan Pacific Hotels Group is an equal opportunity employer. 

We regret that only shortlisted candidates will be notified.