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Bellman/ Nhân Viên Hành Lý

  • Hạn nộp: 20/04/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

 Maintain a willingness to please attitude and give undivided attention to any approaching guest

 Adhere to guest checking in and checking out procedures pertaining to baggage handling

 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members

 Assist arriving and departing guests by opening and closing car and taxi doors

 Maintain a spotless Porte Cochere and Drive way

 Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.

 Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

 Room the guest in accordance with hotel standards

 Be familiar with the lift workings and emergency stairs

 Provide information to guests about the hotel facilities and services

 Provide guest services and guidance

 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

 Help other employees in department, replacing them temporarily when necessary

 Keep the baggage room clean and in order before going off duty on each shift

 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
 Use the Duty Log to document matters of importance

 Operate Communicates equipment

 Arrange transport and coordinate luggage

 Manage the key system securely

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Ensure all InterContinental Concierge Standard Operating Proceedures (SOPs) are consistently applied.

 At all times act as an ambassador for the hotel and for the InterContinental brand.

 Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

Yêu cầu công việc

  • Required Skills –
  • • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • • Able to read and write English
  • Qualifications –
  • • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • Experience –
  • • 6 months experience in guest service or customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

As required after pass interview
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

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Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • 32-34 Trần Phú, Nha Trang, Khánh Hòa, Vietnam
  • https://www.ihg.com/intercontinental
  • The luxury five star InterContinental Nha Trang, opening in 17th March 2014, is a part of the global InterContinental brand which is one of 9 brands in IHG, InterContinental Hotels Group, which comprises more than 4,600 hotels worldwide. Ideally located on Tran Phu Street, InterContinental Nha Trang, is a defining part of the Costa Nha Trang complex which has a range of luxurious facilities for all travelers from 279 stunning guest rooms and suites, 6 restaurants and bars, kids club, spa, health and fitness zone, water sports centre, a choice of 3 swimming pools and beach concierge. Complementing the Hotel’s leisure and dining facilities is the expansive pillarless ballroom and function rooms, perfect for meetings and events for up to 600 guests.

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