Executive Lounge Supervisor

POSITION STATEMENT

A Executive Lounge Supervisor with Hilton Hotels and Resorts keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others.

CORE COMPETENCIES / ROLES AND RESPONSIBILITIES

As a Executive Lounge Supervisor, together with your direct Manager, you are responsible for your department to deliver an excellent guest experience and follow Hilton standards.

You are the first point of contact for dealing with any general management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. You will be responsible for performing the following tasks to the highest standards:

• Observe performance of team members and encourage improvements.
• Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Resolve customer complaints by conducting thorough research of the situation and using the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all team members and provide them with any information necessary to provide guest service in accordance with Hilton brand standards.
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and that they know what is expected of them
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
• Prepare the Executive Lounge for F&B service (Breakfast, Afternoon Tea, Evening Cocktails), monitoring service and preparation areas to ensure cleanliness and presentation standards.
• Carry out any other reasonable duties and responsibilities as assigned.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement

- Professional working environment with opportunities to learn and grow

• 2-3 years of related experience
• Knowledge of departmental and hotel operations
• Prefer candidate with experience in a similar position at international 5 star property/
• Creative and innovative approach to problem solving
• Fluency in other languages, Chinese, Korean, Japanese are preferable