Assistant Restaurant Manager

1. People

• Support colleagues to make sure they deliver with compliance and to the standards we expect.

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend or initiate any HR related actions where needed.

• Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.

2. Financial

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions.

• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef.

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste.

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.

3. Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures to daily work.

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.

• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.

• Establish and achieve quality and guest satisfaction goals.

• Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.

• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

• Regularly communicate with guests to ensure expectations are met.

4. Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions

• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste

• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment

• Be responsible in keeping the property safe and secure, to participate in any resort activity related to Fire Life safety.

• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.

Accountabilities

This is the top food and beverage job in a large resort, or major flagship resort. Resort may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests

• 2 day - off per week/Hưởng 2 ngày nghỉ/tuần.
• At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.

2. ALLOWANCE - TRỢ CẤP

• Service charge/Thưởng phí phục vụ hàng tháng.
• Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
• Home leave allowance/Trợ cấp thăm nhà.
• Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).

3. INSURANCE - BẢO HIỂM

• 24/7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
• CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.

4. OTHER BENEFITS - CÁC PHÚC LỢI KHÁC

• Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
• Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.
• Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.

2. Service years in the field:

• 04+ years related experience, including supervisory experience, or an equivalent combination of education and experience.

3. Knowledge and skills:

• Must obtain certifications or permits as required by local governmental agencies. Good Communication and writing skills.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the resort, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Tasks and Project Management.

4. Language:

• Fluent in Vietnam and English (speaking, listening, reading and writing)

• Anh/chị vui lòng liên hệ vào giờ hành chính từ 8:00 đến 17:30 vào thứ Hai - thứ Sáu.
• Số điện thoại: 02973 683 999 (Ext: 5806) - 0911 815 105 (Phòng Nhân sự).