[MELIA VINPEARL DANANG RIVERFRONT] Duty Manager - Quản lý trực ca

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Reception personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Control preparing welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.

• Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and get approval discounts and rebates if any from higher management

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. 

• Works with superiors in the preparation and management of the department’s budget.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements.

• Attractive salary and benefits package.
• Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
• 13th month salary and holidays.
• To participate in any Training/ Development schemes.

• College Degree or above
• Vietnamese - Excellent level, written & spoken
• English - Good level, written & spoken
• Spanish - knowledge is not a must but will help embody & communication of Company culture.
• Computer Skills
• 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel