Front Office Supervisor (Male) / Giám sát Lễ tân (Nam)

• Schedule, delegate tasks to staffs and supervise daily operation.

• Coordinate with Reservation and Sales & Marketing in following up reservation forecast and special requests, if any.

• Ensure outstanding guest care with friendly, cheerful and courteous demeanour at all times.

• Courteously and accurately answer inquiries from potential guests and accept hotel reservations.

• Respond to telephone, email, and in-person inquiries regarding reservation, hotel information and guest concerns.

• Use suggestive selling techniques to sell room nights, increase occupancy and revenue

• Train, direct the work of, resolve issues/problems and coach and counsel Front office team members to ensure a quality operation.

• Allocate rooms to expected arrivals after checking guests’ references and special requests.

• Monitor the EPBX equipment and assisting incoming and outgoing calls, setting wake-up calls, notice and met up in-house guest’s order.

• Resolve guest issues, complains, problems in a quick, efficient to maintain high level of service satisfaction a quality service of Serenity group.

- 6 days off per month

- Full social insurance payment

- Other attractive benefits

• At least three-year working experience in Front Office department with one year work in senior position.
• Knowledge of Comanche/Opera/ Fidelio or other PMS and in Microsoft office program are required
• Positive attitude and excellent communication skills in native and foreign language (English and/or others).

Phone: 0254 625 7272