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Concierge - Nhân viên Quầy Thông tin
- Hạn nộp: 10/04/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- Competitive salary & Service charge
- 12 annual leave days per year
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.
Yêu cầu công việc
- At least one to two years experience at the same position.
- Be able to relocate to Bac Ninh city.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Km 1+200, đường Trần Hưng Đạo, Phường Suối Hoa, Thành phố Bắc Ninh, Tỉnh Bắc Ninh, Việt NamLocated at the intersection of Tran Hung Dao Road and Han Thuyen Street in central Bac Ninh. Marriott Bac Ninh Hotel features 265 rooms, including a presidential suite. Guests can enjoy a variety of dining options, including an all-day dining restaurant, specialty restaurant, café/bakery, lobby lounge, and sky bar. The Hotel also has a ballroom and 2 meeting space at a total event space of 834 SQM. Additional facilities include an indoor pool, fitness center and spa. Conveniently located, it is just a 5-minute walk from Vincom Plaza shopping mall, Bac Ninh Station, and Bac Ninh Cathedral.
Quy mô: 
Km 1+200, đường Trần Hưng Đạo, Phường Suối Hoa, Thành phố Bắc Ninh, Tỉnh Bắc Ninh, Việt NamThông tin liên hệ
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