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At Your Services Agent - Nhân viên Tổng đài
- Hạn nộp: 10/04/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages. Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation. Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- Competitive salary & Service charge
- 12 annual leave days per year
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.
Yêu cầu công việc
- At least one to two years experience at the same position.
- Be able to relocate to Bac Ninh city.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Km 1+200, đường Trần Hưng Đạo, Phường Suối Hoa, Thành phố Bắc Ninh, Tỉnh Bắc Ninh, Việt NamLocated at the intersection of Tran Hung Dao Road and Han Thuyen Street in central Bac Ninh. Marriott Bac Ninh Hotel features 265 rooms, including a presidential suite. Guests can enjoy a variety of dining options, including an all-day dining restaurant, specialty restaurant, café/bakery, lobby lounge, and sky bar. The Hotel also has a ballroom and 2 meeting space at a total event space of 834 SQM. Additional facilities include an indoor pool, fitness center and spa. Conveniently located, it is just a 5-minute walk from Vincom Plaza shopping mall, Bac Ninh Station, and Bac Ninh Cathedral.
Quy mô: 
Km 1+200, đường Trần Hưng Đạo, Phường Suối Hoa, Thành phố Bắc Ninh, Tỉnh Bắc Ninh, Việt NamThông tin liên hệ
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