Assistant Club Lounge Manager
- Hạn nộp: 30/04/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Làm theo ca
Khách sạn/ Khu căn hộ
Khác
Trưởng ca/ Giám sát
03/03/2025 17:47
Mô tả công việc
Job summary:
Responsible for Club lounge daily operations and services. Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 4.5kg without assistance. Perform other reasonable job duties as requested.
Quyền lợi được hưởng
- Free meals per shift
- Free parking
- Training and Activity by Marriott
- Social Insurance
Yêu cầu công việc
- Multi-Tasking
- Problem Solving
- Dependability
- Integrity
- Positive Demeanor
Yêu cầu hồ sơ
- High school diploma
- At least 1 year of related work experience
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Quy mô:
3c Đường Tôn Đức Thắng, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
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Thông tin liên hệ
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Ms. Thy - Phòng Nhân sự - Recruiter - Nhân Viên Tuyển Dụng
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