Assistant L&D Manager

• Analyze training needs of the hotel in general and individual departments, and develop strategies to address those needs, presenting them in the form of a Training Business Plan for the General Manager and Executive Committee for review.

• Use IHG benchmarks to monitor the success of training programs and amend efforts accordingly (e.g., ESPS, GSTS, achievement of budget, etc.).

• Working with the Director of Human Resources and key stakeholders, develop and implement an annual training strategy and action plan based on understanding business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.

2. Training Program Design & Delivery

• Design, produce, and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and effective.

• Ensure effective training programs are in place for the following:

o New Employee Orientation

o Train the Trainer

o Customer Service Training

o Technical job-specific training (through certification of departmental standards and procedures)

o Supervisory Skills Training

o Management Development

o Fire, Life and Safety Training

o Selling Skills

o Employee retraining

• Assist Department Trainers in preparing and conducting departmental training and assess accordingly.

• Deliver briefings of all internal programmes to executive management and department heads.

• Provides leadership and direction to the hotel-based talent development/training leaders, developing individual capability to establish a strong benchmark for hotel training performance.

• Assist HR Director in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan, and Goals Programme.

3. Monitoring & Reporting

• Monitor the progress of the Training Business Plan for each department to ensure that training objectives are being achieved.

• Maintain all hotel training records.

• Produce monthly training reports for your Manager and the General Manager including:

o Internal Training Programs conducted: Who attended, number of people attended, duration of training, cost of delivery, anticipated ROI and/or training goal.

o External training programs attended: Who attended, number of people attended, duration of training, cost of delivery, anticipated ROI and/or training goal.

• Regularly analyse hotel manpower requirements and recommend selection and development activities to meet those requirements.

4. Employee Development & Leadership

• Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance.

• Provide input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.

• With the Director of Human Resources' support, manage the delivery of Leadership development training.

• Participates in the ICHG Management Development and Succession Planning process by recommending candidates as appropriate.

• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.

• Provides leadership and direction in developing and supporting hotel-based talent development and training leaders.

5. Coordination & Stakeholder Engagement

• Liaise with other IHG Training Managers to share experiences and resources.

• Liaise with educational institutions conducting hospitality and training courses.

• Establish a network of specialist training professionals who can assist with advanced or specialist training.

• Work with key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).

• Ensure clear lines of communication exist to disseminate information affecting employer-employee relations, employee activities, and hotel policies and programmes.

6. Orientation & Employee Activities

• Ensure all new employees attend the hotel’s Orientation Programme in accordance with ICHG guidelines.

• Takes lead in all staff activities organized by the HR Department.

• Regularly communicate with staff and maintain good relations.

7. Administrative & Miscellaneous Tasks

• Maintains current information and records of suppliers of training resources and materials.

• Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process.

• Other tasks as assigned by HR Director.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness

• 3-5 years of experience in Learning & Development or HR, preferably within the luxury hospitality industry.

• Strong knowledge of training program design and hospitality standards.

• Experience with performance management systems and employee development.

• Excellent communication, presentation, and facilitation skills.

• Ability to assess training effectiveness and adjust strategies based on feedback.

• Proactive, with a passion for employee development and continuous learning.

• Fluency in the local language and proficiency in English. Additional languages are a plus.