L’ Epicerie (Shop) Supervisor

MAIN DUTIES:

Administration

• Prepare all needed Micros request and submit it to Asst DFB for signature

• Control and acknowledge all store requisitions before to send it to Asst FB for signature

• Control and acknowledge all purchase requests before to send it to DFB for signature

• Control and record all Void made in the outlet

• Control the daily outlet revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake

• Fill up the log book

• Issue the monthly training plan to Asst FB

• Issue Micros Card request

• Follow up on the implementation of any promotion / special event

• Fill up the weekly cleaning plan

• Fill up the weekly grooming check list

• Issue and follow up on all needed maintenance requests

• Fill up the daily acknowledgement form

• Send to FB office the weekly outlet team schedule

• Communicate to DFB and Asst DFB any areas of concerns

• Conduct the yearly assessment of the outlet team in an objective way

• Keep the outlet guests database updated and accurate

• Ensure communication and introduction of all FB promotions to Front Office and Call Centre

• Control all equipment in the outlet to ensure full Par Stocks

• Ensure that there is enough equipment to ensure smooth operations , any missing equipment must be reported to Asst FB

• Submit vacation plan and application for leave to Asst FB director

• Monitor Void made in the outlet

• Work closely with Executive Chef in regards to the selection, delivery, selling price of each item

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team on a regular basis and in accordance to the training plan

• Issue training checklist for all given training

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Fill up all staff requisition forms to be given to DFB for signature at least 2 weeks prior the actual date staff is needed

• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to Outlet Manager and supervisors

• Work hard to satisfy any guest requests

Operational Responsibilities

• Manage the entire Epicerie Team

• Ensure smooth and efficient service at any time

• Ensure an extremely detailed shop display

• Ensure cleanliness of the shop at any time

• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)

• Know and ensure full follow up on the Sofitel brand standards

• Ensure proper organization of each storage areas in the shop

• Follow up that all given training are fully followed by the staff

• Handle and follow up on any guests complains

• Report any guest complains to Asst DFB

• Check overall conditions of L’ Epicerie

• Check menus are in good condition and accurate

Meetings to attend / lead

• Attend the daily F&B morning briefing

• Attend be monthly promotion meeting

• Attend the weekly pre con meeting

• Attend the monthly FB manager meeting

Employee benefit card with discounted rates in Accor Hotels worldwide + other offers.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

QUALIFICATIONS:

• Minimum 3 years experience in the same position

• Excellent communication and interpersonal skills

• Strong in Microsoft Office suite

• Fluent in English and Vietnamese (spoken& written)

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