Recreation Supervisor/ Giám Sát Bộ Phận Giải Trí

Guest Engagement & Visibility

• Be readily available and approachable to guests, proactively addressing needs and requests.
• Provide accurate information about facilities, activities, and services in a courteous manner.

Guest Satisfaction & Complaint Resolution

• Deliver consistent, high-quality service in line with guest preferences.
• Handle complaints promptly, initiating effective recovery solutions and escalating to superiors when needed.

Relationship Management

• Build and maintain strong rapport with regular guests and local patrons.
• Recognize returning guests, anticipate their needs, and personalize their experience.

Facility Supervision

• Oversee operations of the Fitness Room (Gym) and Swimming Pool, including equipment usage and safety protocols.
• Monitor lifeguards, ensuring the health and safety of guests at the pool.

Cleanliness & Maintenance

• Ensure all areas and equipment meet the required standards of cleanliness and maintenance.
• Keep accurate, concise records of recreation equipment and materials.

Safety & Compliance

• Familiarize and adhere to all fire, health, and safety procedures, including proper evacuation protocols.
• Log all incidents and accidents in accordance with hotel requirements.

Administrative & Operational Support

• Process guest reservations and enquiries for activities and events.
• Check incoming items or supplies to ensure correct quantity and quality.
• Assist in implementing structured training programs for the department.

Teamwork & Development

• Provide honest feedback to colleagues, encourage team spirit, and promote collaborative efforts.
• Be prepared to train outside of normal working hours if required (sports/fitness).

Sales & Revenue Contribution

• Contribute to sales activities by promoting relevant services and merchandise (e.g., sportswear).
• Assist in maximizing revenue through upselling and proactive service offerings.

Additional Duties

• Perform other tasks as assigned by the Recreation & Activity Manager or Hotel Management.
• Consistently uphold hotel standards, policies, and procedures to ensure a safe and enjoyable guest experience.

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

• 2 year in the same position in hotels of similar category and services.

Các ứng viên quan tâm đến các vị trí đang tuyển dụng vui lòng ứng tuyển theo cách thức như sau:

• Nộp hồ sơ qua email tuyển dụng của Melia Hồ Tràm.
• Hoặc liên hệ: 0254 378 9000  (Nhấn: 5203)
• Hotline Phòng Nhân Sự/Zalo:  0911-721-747