Concierge (Korean/ Chinese speaking) Park Hyatt Phu Quoc - Pre-opening stage

 • Supply guests, residents’ directions and information regarding property amenities, services and hours of operation and local areas of interest, cultural and commercial activities.

• Respond to guest, residents’ requests for special arrangement or services (e.g. spa service, transportation, religious services, financial services, business center services, interpretation services, reservations, dry cleaning/laundry service, entertainment/sporting events, shopping, courier etc.…) by making arrangements or identifying appropriate providers.

• Recognize repeated/VIP customers and their preferences as well.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

• Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Service Center etc.…) as necessary to resolve guest’s call, request or problem.

• Protect guest and associate’s security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.

• Understand the resort’s Fire and Safety procedures. To undergo training in all fire and security measures whenever required.

• Maintain high standards of personal hygiene and wear proper uniform at all times. Adhere to the hotel’s grooming standards as stated in the associate handbook.

• Assist management to ensure having necessary resources to effectively perform their jobs (suppliers, equipment and inventor…)

• Read noticed board daily to keep updated on all current information. Attend departmental meetings. Familiarise yourself of the daily activities and meetings that are being held in the hotel. Participate/Conduct the daily department 15-minute training.

• Utilise every opportunity to maximise hotel revenue (e.g. restaurant bookings, limousine services, tours etc..)

• Check Concierge’s stocks daily to make sure have enough tools to run jobs efficiently.

• Check up all resort’s car fleets on duty shift to make sure all in good condition and ready for services.

Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa

Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc

Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm

Rest and relaxation allowance/ trợ cấp nghỉ dưỡng

Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa

Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên

3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ

12-15 annual leave/ 12-15 ngày phép năm

Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động

Training and developing plan/ Chương trình đào tạo và phát triển

12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

The position is open for Vietnamese only.

Bachelor's degree in Korean/ Chinese language/ Hospitality Management.

1 year of experience in the same position in Luxury resort and urban city.

Pre-opening experience is preferable.

Good Korean/ Chinese/ English communication skills, both in written and oral.