Front Office Manager - Park Hyatt Phu Quoc - Pre-opening stage

Manages and oversees the preparation and updates of the Front Office Departmental Operations Manual.

Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Represents the Rooms function on the hotel's Leadership Committee in the absence of the Director of Rooms.

Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Ensures that Front Office associates also provide excellent service to internal customers as appropriate.

Implements consistent guest recognition programmes and maintains a relevant guest history database.

Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager/ Executive Housekeeper

Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance.

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa

Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc

Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm

Rest and relaxation allowance/ trợ cấp nghỉ dưỡng

Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa

Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên

3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ

12-15 annual leave/ 12-15 ngày phép năm

Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động

Training and developing plan/ Chương trình đào tạo và phát triển

12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

The position is open for Vietnamese only.

Bachelor's degree in Hospitality Management.

3 years of experience in the same position in Luxury resort and urban city.

Pre-opening experience is preferable.

Excellent English communication skills, both in written and oral.