General Manager

Operational Leadership

• Oversee and drive all aspects of property operations, including Guest Experience, F&B, Tours & Travel, and Marketing.
• Actively ensure smooth departmental coordination, using performance metrics to set clear goals and hold Heads of Department accountable.
• Lead daily morning briefings with department heads to align priorities and maximize daily performance.
• Provide coaching, mentorship, and direction to your teams to foster their professional growth and operational success.

Reporting & Compliance

• Ensure that all weekly and monthly reports are submitted on time and accurately, covering key financial, operational, and guest experience metrics.
• Maintain clear and open communication with head office, ensuring that any operational or performance data required is delivered promptly and accurately.

Revenue Optimization

• Collaborate with the Global Revenue team, ensuring that property rates are aligned with global strategy, while balancing RevOb (Revenue per Occupied Bed) and occupancy levels to maximize revenue.
• Proactively identify areas to optimize and enhance revenue streams by ensuring that hostel events, guest experiences, and F&B offerings are aligned with revenue and profitability goals while maintaining a great guest experience.
• Drive the implementation of strategic upselling, cross-selling, and pricing strategies for rooms, F&B, and Tours & Travel.
• Work with the Global Revenue, F&B, and Tours & Travel teams to ensure product mix and pricing strategies are optimized for the property.
• Champion global revenue initiatives, ensuring they are tailored to the specific needs of the property to maximize financial outcomes.

Cost Management

• Approve all purchase requests and manage the property’s budget effectively, aligning expenses with set targets.
• Control payroll expenses within budget guidelines, ensuring compliance with local labour laws.
• Lead financial performance analysis and budgeting, working closely with your teams to hit targets and align with the annual property plan.

Customer Satisfaction

• Monitor and improve Customer Satisfaction metrics (Review Scores, Service Failures, NPS).
• Handle guest complaints proactively, ensuring issues are resolved to satisfaction.
• Collaborate with the Global Support Teams to align on service standards and optimize guest experiences.

Team Development & Training

• Ensure team members complete all required training and proactively close capability gaps through internal resources.
• Lead regular training sessions, focusing on team development across all operational areas.
• Promote Agile principles, ensuring initiatives are implemented and followed up on effectively.

Marketing & Social Media

• Manage the property’s local Facebook and TikTok pages to ensure active engagement and alignment with brand messaging.
• Collaborate with marketing agencies to develop wider-reaching campaigns, ensuring consistency in brand presence and marketing initiatives.
• Ensure that our online OTA listings are on brand and set up to be as appealing as possible to maximize booking potential

Health, Safety & Compliance

• Ensure compliance with health and safety regulations, and lead the property’s response to audit findings.
• Maintain consistent standards in brand, health, and safety protocols across the property.
• Support the team in creating a safe and compliant work environment for all team members and guests.

Human Resources Management

• Oversee staff schedules, performance reviews, and development plans, ensuring that HR processes and tools are effectively used and optimize payroll expenses 
• Actively engage in recruitment, conflict resolution, and disciplinary processes.
• Ensure performance improvement plans are in place where necessary and manage all staff-related processes in alignment with company policies.

• Friendly working environment, opportunities for career advancement
• Competitive salary 
• Monthly bonus according to KPIs 
• Meal allowance
• Housing allowance
• Insurance as per labor law

• You have at least 1 year experience including solid experience in a similar role within Hospitality, Leisure, Travel.
• You are a seasoned leader with strong experience in managing P&Ls and driving growth within organisations.
• You have working knowledge of Hospitality, Analytical Skills, Communication, Leadership, Financial Management, Customer Service, Critical Thinking, Operational Knowledge, Detail Oriented and Interpersonal Skills
• You are a strong mentor and coach who builds high performing teams
• You are highly goal driven and work well in fast paced environments
• You enjoy finding creative solutions to problems