Senior Sales Manager (MICE)

• Professional working environment.
• Attractive remuneration and insurance package.
• Meals and laundry are provided by the hotel.
• Opportunity to join international training and development programs.
• Special food and beverage discount.
• Hotel discounts worldwide at PPHG hotel brands and Global Alliance hotels for employees and their family members.
• Social Insurance contribution as per Vietnam Labor Law and 24/7 Accident Insurance.
• Annual health check-ups, summer vacation, and many outing activities.

Primary Responsibilities:

• Manage a portfolio of key MICE accounts with a focus on exceeding budgeted room revenue.
• Conduct a sales calls per and site inspections or client entertainment activities.
• Drive business development by identifying and converting potential MICE clients through strategic sales action plans.
• Maintain strong client relationships by servicing existing accounts and promoting additional hotel services, such as banquet sales and restaurants.
• Monitor market trends and competitor activities, including promotions, pricing, and industry events, to maintain a competitive edge.
• Ensure an updated MICE account database with detailed client profiles, including usage patterns, key contacts, and competitive insights.
• Attend networking events and client meetings to foster long-term business relationships.
• Submit weekly sales reports and strategic updates to the Director of Sales & Marketing.

Training & Internal Collaboration:

• Represent Pan Pacific Hanoi with professionalism and adhere to hotel policies and procedures.
• Work closely with internal departments to ensure seamless event execution and guest satisfaction.
• Attend hotel-organized social functions to engage with clients and enhance relationships.
• Promote an inclusive workplace free from discrimination and support cultural sensitivity among colleagues.

Guest & Client Engagement:

• Conduct a minimum of 10 physical sales calls per week and 3 site inspections or client entertainments.
• Proactively engage with clients to maintain and develop mutually beneficial business relationships.
• Address and escalate client feedback to management for quick resolution.

Other Responsibilities:

• Ensure prompt action on all client requests within 24 hours, involving relevant departments as needed.
• Assist in meeting and greeting VIP guests when required.
• Maintain confidentiality of company information at all times.
• Undertake tasks or duties assigned by the Director of Sales & Marketing or General Manager.

Qualifications & Experience:

• Bachelor’s degree in Business, Hospitality, or related field.
• 3-5 years of hotel sales experience, preferably in MICE.
• Proven track record in key account management, sales targets, and contract negotiations.
• Strong knowledge of MICE market trends, sales strategies, and CRM systems.

Key Skills:

• Sales & Negotiation: Strong ability to secure and grow business.
• Client Management: Builds and maintains long-term relationships.
• Communication & Presentation: Fluent in English and Vietnamese preferred.
• Problem-Solving & Adaptability: Handles challenges with quick thinking.
• Time Management: Multitasks and meets deadlines effectively.