At your service agent | Nhân viên trực tổng đài

JOB SUMMARY

• Operate telephone switchboard station in order to answer telephone calls.

• Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.

• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. -Answer, record, and process all guest calls, requests, questions, or concerns.

• Receive, record, and relay messages accurately, completely, and legibly.

• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.

• Provide information to guests about room features, property amenities, and local areas of interest.

• Assist guests with accessing the internet.

• 02 months of probation with Full salary| Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Takecare culture

• Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

• Fluent English| Strong communication | Service mind

• Fresh graduate or Hospitality background is preferred