Instant Service Agent/ Nhân viên Tổng Đài

 Records and controls accurately wake up calls

 Pages guests in co-operation with concerned departments

 Records all entries on traffic sheets

 Assists guests with international calls and directory queries

 Calls guests by name whenever possible

 Pages staff member when requested

 Abides by principles of guest privacy

 Handles guests needs or requests and reports complaints to the Telephone Supervisor

 Report on logbook daily

 Bill call costs

 Aware of local telephone listings and frequently dialed numbers

 Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

 Advises defects on switchboard equipment to Supervisor

 Maintains a clean work environment

 Attends to all guest queries and requests promptly

 Maintains detailed knowledge of the Hotel’s fire, life and safety system

 Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

 Maintain Hotel Information

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

 Perform any other duties which may be assigned by the management from time to time.

- Competitive salary and service charge

- Bonus on holidays (New Year, Tet, Independence Day, ...)

- Social Security as per Labor Law

- Duty meal and uniform provided

- Annual Health Check

- Team building and Colleague Events as per IHG's activities

- Special Service Discount to all colleagues

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Front Office System

• High School or Vocational Certificate in Business Management, Business Study or equivalent

• 1 year experience in customer service or switchboard operator.