Spa Manager

We are seeking a dynamic Spa Manager to oversee all aspects of our spa operations. The ideal candidate will ensure a luxurious, welcoming environment for our guests, manage promotions and budgets, maintain high service standards, and lead a team dedicated to delivering exceptional customer experiences. This role requires a proactive, customer-focused leader who can balance day-to-day operations with strategic initiatives to drive revenue and guest satisfaction.

Key Responsibilities

Spa Operations & Maintenance

• Oversee the spa’s day-to-day activities, ensuring a clean, relaxing atmosphere and the proper maintenance of facilities and equipment.
• Log and address any security incidents or accidents as required.

Guest Experience & Service

• Provide a warm welcome to all guests, recognize regular visitors, and anticipate individual preferences.
• Resolve guest conflicts or complaints promptly, document feedback, and implement corrective actions to maintain high service standards.

Sales & Marketing

• Develop and implement promotional campaigns and sales strategies for spa treatments, services, and retail products.
• Collaborate with internal and external stakeholders (suppliers, travel agencies, etc.) to increase the spa’s visibility and drive revenue.

Team Leadership & Training

• Lead, coach, and motivate spa staff to deliver exceptional guest service, ensuring consistent training and development.
• Maintain smooth communication between management, team members, and guests to foster a positive work environment.

Financial Management

• Monitor weekly and monthly bookings, track membership and day-visitor metrics, and analyze financial variances.
• Work to meet or exceed set budgets, managing revenue and costs effectively.

Reporting & Analysis

• Produce annual activity reports and manage performance indicators for the spa.
• Utilize guest profiles, feedback, and data to adapt services, improve processes, and inform strategic decisions.

Health & Safety Compliance

• Adhere to occupational health and safety legislation, policies, and procedures.
• Be knowledgeable about first aid, fire procedures, and emergency protocols.

Inventory & Resource Management

• Oversee supplies, monitor quality and quantity of delivered items, and control expenditure to minimize waste.
• Ensure all promotional materials (flyers, digital ads, etc.) are effectively produced and distributed.

Environmental Practices

• Implement eco-friendly practices to reduce gas, electricity, and other resource consumption.

Additional Duties

1. Organize and promote spa activities or events to meet customer demand.
2. Remain flexible to work weekends or holidays based on business needs.
3. Perform other duties as assigned by management.

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

• 2 year in the same position in hotels of similar category and services.

Các ứng viên quan tâm đến các vị trí đang tuyển dụng vui lòng ứng tuyển theo cách thức như sau:

• Nộp hồ sơ qua email tuyển dụng của Melia Hồ Tràm.
• Hoặc liên hệ: 0254 378 9000  (Nhấn: 5203)
• Hotline Phòng Nhân Sự/Zalo:  0911-721-747