Waiter/Waitress (Full-time) - Room Service

Ensures the delivery of brand promise and provides exceptional guest service at all times.

Provides excellent service to internal customers in other departments as appropriate.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Establishes a rapport with guests maintaining good customer relationships.

Operational

Ensures that minimum brand standards have been implemented.

Embraces all Touches of Hyatt and the Food and Beverage Top 20.

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

Works closely with other employees in a supportive and flexible manner, focusing on the overall

success of the hotel and the satisfaction of hotel guests.

Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Fully conversant with all aspects of the Micros System.

Takes orders from guests and repeats the orders before ending the telephone conversation.

Ensures all orders are properly taken as requested.

Delivers order to guest room in a prompt and timely manner if required.

Performs the function of cashier as required.

Maintains par stocks of all equipment and guest supplies as required.

Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Personnel

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

Ensures high standards of personal presentation and grooming.

Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

Attends training sessions and meetings as and when required.

Carries out any other reasonable duties and responsibilities as assigned.

• Attractive packageInternational and professional but friendly 5-star working environment.
• Training and development opportunitiesComplimentary rooms.
• Discount 50% for F&B service at our restaurants.
• Have 2 duty meals per working shift.
• Snack one per week split shift allowance.

• Minimum 2 years work experience as Waiter/Waitress in the Room Service section and preferably with experience in a luxury international brands.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Good problem solving and interpersonal skills
• Great English skills.

• Online application to Hoteljob/ Direct call to Ms. Na - Recruitment Executive 028 3824 1234 - Ext: 2089
• Direct application to: Human Resource Department, Park Hyatt Saigon, 2, Lam Sơn Square, District 1