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Regent Service Supervisor - Giám Sát Tổng Đài
- Hạn nộp: 31/03/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
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Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
26/03/2025 11:45
Mô tả công việc
- To report to work within the requested time prior to commencement of duty, well-groomed and to the uniform standard.
- To promote a helpful and professional image to all guests and to give full co-operation to any customers requiring assistance with prompt, caring and helpful attitude.
- To assist the Regent Service Manager in maintaining regular and effective communication both to the Reception team and the relevant other department in the absence of the Regent Service Manager.
- To ensure that the Regent Service team answers all the telephone calls in an efficient and professional manner according to department procedures.
- To ensure that all the wake up calls are handles on time, in an efficient, professional and friendly manner
- To ensure that the internal telephone extension lists are updated as and when necessary
- To review and update guest telephone directories and internal directories when necessary
- To ensure that message handling is carries out according to departmental procedures.
- To ensure that all staff are aware of all promotions and special events going on within the hotel
- To ensure that all staff area aware of daily conferences taking place, their location, and message handling requirement
- To prepare the weekly roster and time sheets for the FOM or Regent Service Manager’s approval
- To maintain the professional confidentiality and never disclose company secrets.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- To assist the Guest Service Centre Manager in training and coaching to ensure consistent delivery of product and service standards.
- To ensure that all Guest Service Centre Agent are fully conversant trained with the hotel emergency procedures.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- May assist with other duties as assigned by management.
Quyền lợi được hưởng
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Home leave allowance
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel from the start date and for the family after working 1 years
- 24/7 accident insurance
- Language Allowance
- Other benefits
Yêu cầu công việc
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 3-5 years’ experience in front office/operations/customer service, or an equivalent combination of education and experience.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Excellent in English
- Proficient in the use of Microsoft Office and Front Office System
- Ability to speak third language is a privilege
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq(at sign)ihg.com
- Phone: 02973 88 0000/Hotline: 0919 290 709 (HR Department)
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Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang-
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https://Ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.
Quy mô: 
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
Thông tin liên hệ
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Mr. Trường (Brio) - Recruitment Officer -
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