Human Resources Manager

QUALITY ASSURANCE:

• Develop and maintain departmental standard operation procedures (SOP)

• Ensure compliance with relevant employment laws, policies, and procedures.

• Supervise the operations of the resort’s payroll. Ensure that all aspects of compensation and benefits are processed correctly and on time.

• Oversee employment policies in union and nonunion settings. They draw up, negotiate, and administer labor contracts that cover issues such as grievances, wages, benefits, and union and management practices.

• Handle labor complaints between employees and management, and coordinate grievance procedures.

• Oversee the recruiting and hiring responsibilities of the human resources department. Supervise a team of recruiters, and some take on recruiting duties when trying to fill high-level positions. Develop a recruiting strategy that helps them meet the staffing needs of their organization and compete effectively for the best employees.

• Serve as a link between a resort leadership team and colleagues.

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.

• Build great relations with outside contacts.

• Develop and improve colleagues' performance through coaching and feedback, and create performance and development goals for colleagues

PROFIT & LOSS:

• Prepare monthly outlook/forecast reports.

• Help create the department’s annual budget and the setting of departmental goals. Monitor budget and control labor costs and expenses.

• Prepare and manage a cost-effective budget with measurable targets for the Department within the financial parameters set down by the resort budget. Develop systems that measure the cost-effectiveness of the department

TALENT & CULTURE:

• Works with Human Resources on manpower planning and management needs

• Ensure all colleagues are well groomed and dressed in accordance with the resort regulations.

• Ensure the compensation and benefits of staff are delivered accurately.

• Implement and maintain training systems to ensure that colleagues have the necessary framework and skills to perform their job efficiently and effectively.

• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

• Manage staff training and development. Educate and train all team members in compliance with federal, state, and local laws and safety regulations.

• Ensure staff are properly trained and have the tools and equipment to carry out job duties.

• Create a sense of equality, fairness to colleagues.

GENERAL RESPONSIBILITIES:

• Environmental care by re-using, recycling or selling waste; conserves water and energy at all available opportunities and maintain clean surroundings of all resort areas.

• Understand and adhere to relevant workplace health and safety standards, the resort’s security and emergency policies and procedures.

• Be responsible in keeping our property safe and secure, to participate in any resort activity related to Fire Life safety.

• Safeguard all information relating to the resort, guests.

• Comply strictly to the resort codes of conduct, resort regulations.

• Serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

- Alowance for sailors who work in Phu Quoc;

- Bao Viet health insurance for individuals;

- Provided with 3 meals a day;

• Bachelor Hospitality Management/ Law/ Human Resources or equivalent education

• 3-4 years in resort of similar size

•Min 2 years in Assistant Human Resources Manager position

• Strong supervisory & leadership skills

• Excellent communication and presentation skills

• Well-developed business acumen

• High level of integrity

• Able to delegate

• Strong project management skills

• Displays a confident and professional manner

• Exhibits high level of attention to detail

• Displays flexibility and high energy levels

• Deals efficiently and confidently with complaints and queries from owners, department heads and external parties

• Demonstrates strong personal organization and time management skills

• Able to work under pressure and meet tight deadlines

• Meets resort grooming standards

• Strong analytical and numeracy skills

• Extensive knowledge of the resort

• IT Technology

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888