Quality Assurance Supervisor

The Quality Assurance Supervisor ensures that hotel products and services consistently meet expected standards, focusing on continuous improvement, accuracy, compliance, and customer satisfaction. This role champions quality initiatives, drives customer satisfaction goals, and ensures alignment with brand standards and corporate objectives.

Key Responsibilities:

1. Maintaining a high-quality, service-oriented environment.
2. Managing online reputation by analyzing and responding to reviews on TripAdvisor, OTAs, and GSS.
3. Championing customer satisfaction goals and adhering to Melia Hotels International's response time targets.
4. Supporting the Guest Experience Manager/Director in quality meetings and keeping staff informed of quality results.
5. Analyzing customer satisfaction surveys and feedback.
6. Advising on quality management system performance and producing performance reports.
7. Reviewing arrival information and ensuring room standards.
8. Handling customer complaints efficiently post-stay.
9. Communicating MHI standards to all departments and conducting training.
10. Preparing for external audits and inspections.
11. Conducting regular mystery guest self-audits and intra-department training.
12. Maintaining interdepartmental relationships and communication.
13. Staying open to new ideas that can benefit the department and resort.
14. Performing additional tasks as needed by management.

1. Dynamic International Working Environment: Be part of a global hospitality network that values diversity and fosters professional growth.
2. Competitive Salary Package: Attractive compensation to match your expertise and contributions.
3. 13th Month Salary: Enjoy an additional month’s salary as a year-end bonus.
4. Celebratory Birthday Benefit: Receive special recognition and rewards on your birthday.
5. Exciting Annual Outing Trips: Strengthen team spirit and create memorable experiences during our company outings.
6. Exclusive Hotel Discounts: Access special room rates and benefits across Melia Hotels International properties.
7. Convenient Employee Transportation: Shuttle buses provided for employees, with routes from Vung Tau to Melia Ho Tram and additional stops in Long Hai and Phuoc Hai.
8. Work-Life Balance: Enjoy 2 days off per week to recharge and spend quality time.

• Working experience required in Front Office or Customer Service Operations or similar roles
• 1 year in the same position in hotels of similar category and services but not compulsory.

Các ứng viên quan tâm đến các vị trí đang tuyển dụng vui lòng ứng tuyển theo cách thức như sau:

• Nộp hồ sơ qua email tuyển dụng của Melia Hồ Tràm.
• Hoặc liên hệ: 0254 378 9000  (Nhấn: 5203)
• Hotline Phòng Nhân Sự/Zalo:  0911-721-747