Guest Experience Officer - Japanese speaking

Objective

The Guest Experience Officer (Japanese Speaking) will be the primary point of contact for guests, ensuring a smooth and exceptional experience in the Omakase restaurant and luxury bar. This role focuses on personalized service, supporting communication between guests and the Japanese Head Chef, and delivering a seamless connection between the FOH team and the kitchen. Proficiency in Japanese is mandatory to uphold the restaurant's high standards of cultural alignment and guest satisfaction.

Key responsibilities:

1. Guest Reception & Experience Management

• Welcome guests with warmth and professionalism, guiding them to their seats and setting the tone for their luxury dining experience.

• Manage guest inquiries and reservations, addressing specific needs and preferences with precision.

• Support the FOH team in ensuring each guest’s experience is tailored and memorable, especially for VIPs.

2. Guest & Chef Communication

• Act as a direct liaison between guests and the Japanese Head Chef, accurately communicating questions, feedback, and preferences.

• Provide guests with an understanding of the Omakase menu, Japanese dining customs, and key details about dishes to enhance their experience.

3. VIP & Concierge Service

• Collaborate with the Guest Service Manager to implement VIP and concierge service protocols.

• Deliver exceptional service to VIP clients, ensuring all aspects of their visit exceed expectations.

4. Operational Support

• Assist the Guest Service Manager in ensuring smooth communication and service flow between the FOH team and kitchen.

• Monitor the dining area to maintain ambiance, cleanliness, and readiness, in line with luxury service standards.

- Income: Competitive, negotiable based on capability

- Service Charge.

- Statutory Social Insurance

- 13-monthly salary

- Annual travel, gratitude party, gifts on birthdays, holidays,...

- Structured Learning and Development Program. 

A Knowledge 30%

1 Familiarity with Japanese dining customs, Omakase service, and high-end hospitality practices. 5%

2 Professional proficiency in Japanese (N3-N2) is mandatory; English fluency is preferred 15%

3 Proven experience (1-2 years) in a guest-facing role, ideally in luxury dining or hospitality. 10%

B Technical Skill 40%

1 Strong interpersonal and communication skills to engage with guests and ensure exceptional service. 15%

2 Ability to manage reservations, seating arrangements, and guest records with accuracy. 15%

3 Proficiency in basic administrative tools and reservation systems is preferred. 10%

C Core Competencies 30%

1 Communication: Ability to effectively convey guest needs and feedback to the culinary team, ensuring alignment. 15%

2 Customer Focus: A guest-first approach to ensure every interaction is seamless and memorable. 15%

Total 100%

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