Security Supervisor

• Responsible for the safety and security of guests, employees and establishment needs
• Report to Manager all hotel property deficiencies and safety or security hazards
• Initiate action to improve a hazardous situation immediately
• Implement procedures for security and emergency incidents
• In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan
• Be familiar with location of fire alarms and fire-fighting equipment
• Maintain the security system
• Monitor staff clocking on and off duty
• Allocate staff locker keys as necessary
• Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies
• Maintain a 24-hour surveillance of those areas that are frequented by guests and all work areas
• Maintain a vigil on the closed-circuit TV system and inform security officer on patrol duties of any unusual happenings
• Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty
• Ensure hotel alarm system is in good working order
• Maintain a good working knowledge of the following:
• The hotel switchboard and paying system
• The control points and the working of the hotel’s gas and air conditioning system
• The hotel’s fire indicator board, fire wardens’ telephones and public address system
• Maintain a daily log of incidents
• Conduct regular locker checks in line with Human Resources
• Check all packages and passes of employees entering and leaving the building
• Carry out monthly fire inspections
• Maintain a good knowledge of the liquor act and criminal code
• Prevent gambling on hotel premises
• Prevent Sabotage of hotel premises
• Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended
• Ensure no undesirables loiter in or around the hotel premises
• Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed
• Coordinate functions with other security staff or Police and other government Securities and promote good will with them
• Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken
• Be correct, secure and courteous in handling any disciplinary or criminal case
• Be alert for any unusual packages, guests or vehicles and advise superior of same
• Be thoroughly familiar of the property layout, design, entry and exit points
• Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares
• Ensure that the safety control office is never left unattended
• Deliver Fire Life Safety Training
• Provide escort duty for money transfers to the General Cashier’s office or bank as required

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness

• Required Skills:

Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques desired.

Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes

• Qualifications

High School or vocational training

• Experience

2 year of security and safety experience and/or military/law enforcement experience, or an equivalent combination of education and experience