Public Area Attendant

• Ensure working knowledge of all hotel public areas
• Ensure cleaning schedules are completed in a routine and timely manner
• Respond to emergencies effectively and efficiently
• Liaise with Housekeeping Supervisor in relation to chemical usage, problems or rectification suggestions
• Contribute to Housekeeping Departmental Meetings
• Maintain knowledge of special programs and events in the hotel in order to recognise and respond to guests needs
• Maintain Hotel information to be able to provide information to guests
• Assist guests and escort them to locations within the hotel at their requests
• Complete tasks as directed by Management
• Refer major complaints to management
• Operate equipment safety and sensibly
• Maintain stock levels
• Recycle where possible
• Works in line with business requirements
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests wi

• Primary Education or equivalent
• Some housekeeping or laundry experience.