Inroom Dining Supervisor

• Perform opening and closing duties for each shift, and check on the same for waiters 
• Set trolleys and trays according to orders and standards 
• Accurately record and coordinate all orders delivery  
• Ensure clear and effective communication with the kitchen and other colleagues
• Ability to understand guest needs 
• Ability to handle complaints  
• Ensure that hot food is maintained and delivered hot, and all cold items are delivered cold 
• Ensure that trolleys and tray are promptly removed from guest rooms and corridors 
• Knowledge of guest profile and special requests 
• Inspect, plan and ensure that all equipment is kept clean and organised 
• Check storage areas for proper supplies, organisation and cleanliness 
• Raise requisitions for additional supplies when needed 
• Assist in training of the team 
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Supervise the maintenance of service equipment
• Monitor standards of guest facilities and services
• Supervise functions
• Perform other tasks as assigned by management

• At IHG, we provide you competitive benefits and comply to all current laws

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: is about providing guests wi

• Diploma in Hotel Management, Food & Beverage, or related field.
• 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.