Chief Concierge

• Welcome guests by creating an engaging atmosphere, provide high quality services
• Positively surprise guests at the right moments, through small or large gestures and acts of kindness

• Give guests personalized recommendations in order to optimize overall guest satisfaction

• Take initiative in investigating low scores or negative guest feedback related to concierge services

• Report guests feedbacks and issues to superiors in order to find a prompt and best solution
• Acquire professional knowledge about suggestive selling and upselling techniques and train these skills to your teams
• Make sure that the team knows how to handle guests mail, messages, fax, parcels and special deliveries in a prompt and professional manner, adhering to resort's established procedures
• Make sure that guest phone calls and emails are handled in a prompt and professional manner

• Collab and ensure third party companies provide on a regular basis to ensure they live up to Regent standards

• Ensure guest are provided with smooth pickup/drop off services and Assign transportation schedule according to business needs
• Perform any other duties that may be assigned by the management from time to time

2. 5 ngày làm việc theo quy định & 2 ngày nghỉ tuần

3. Đồng phục và 2 bữa ăn/ca làm việc

4. Cơ hội phát triển nghề nghiệp tại Tập đoàn khách sạn cao cấp và sang trọng nhất thế giới

5. BHXH theo Luật

6. Giảm giá phòng và giảm giá ẩm thực tại khách sạn Marriott

• At least 2 years experiences or an equivalent combination of education and experience.

• Strong ethics and reliability.

• Demonstrated ability to interact with employees and third parties at all levels.

• Problem-solving, reasoning, motivating, organizational and training abilities.

• Ứng tuyển trực tiếp trên Hoteljob
• 02835209999 (Ext: 4305)