Sale Manager (base HCM)

• Make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.

• Participate in the development and implementation of the Hotel sales and marketing plan to ensure optimum sales and profitability.

• Manage the annual budget and targets for areas under your supervision.

• Prepare and produce detailed reports as required in a timely fashion.

• Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.

• Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.

• Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.

• Build market share by developing short and long-term revenue management strategies.

• Collaborate on rooms revenue management and sales strategies.

• Collaborate on the development and implementation of marketing promotions.

• Solicit new business for the Hotel through networking, sales calls, tours and continued contact with business leads.

• Identify and maintain constant communications with key accounts and potential clients.

• Answer all queries for potential clients, ascertaining exact needs and making recommendations where appropriate.

• Provide site inspections as required, discussing the merits of various available options in the Hotel.

• Actively cross promote and upsell services in other areas of the Hotel to potential clients.

• Customise proposals and contracts for potential clients to meet customer and business needs.

• Manage all sales contracts, documents, billing, direct billing, payments and logistics.

• Collaborate with other departments where required to ensure specific requests or timelines can be met.

• Brief other departments in advance of booking to ensure ample preparation time for event setup, purchasing, catering, equipment rental, etc.

• Liaise with third party vendors to fulfil specific logistics, transport, equipment and other requests that cannot be met by the Hotel.

• Ensure all sales contracts are properly paid in full.

• Be readily available to handle guest queries and resolve issues in a timely and professional manner.

• Maintain rapport with competitor’s lead sources, clients, and the local community.

• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.

• Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.

• Perform other assignments to meet business needs as directed by your superiors.

- Các chế độ theo quy định

• Self-motivated.

• Innovative thinking.

• Strong interpersonal and communication skills.

• Strong leadership, coaching and counselling skills.

• Strong analytical skills and strategic thinking.

• Strong financial management skills.

• High attention to detail.

• Ability to organise and lead complex projects.

• Able to multi-task and prioritise tasks consistent with business objectives.

• Computer literate with knowledge of Word, Excel and industry related software desired.

• Must be fluent in English.