Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Front Desk Officer
- Hạn nộp: 31/01/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
5
Quận Tây Hồ - Hà Nội
Khác
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
27/12/2024 11:48
Mô tả công việc
- Assists in maximizing room sales and revenue.
- Prepares for guest arrivals and departures.
- Greets and addresses guests by name upon their check-in and check-out.
- Assists guests while they are registering.
- Assists guests with transportation arrangements, luggage, payment, etc.
- Escorts guests to their rooms.
- Shows the room features and facilities to guests.
- Assists and follows up guests’ requests and inquiries.
- Recommends F&B outlets and entertainments in the hotel to guests.
- Briefs next shift personnel to hand over at the end of the shift.
- Provides information, directions and service based on the hotel standards and policies.
- Operates the Business Center in providing secretarial service and handles all requested documents and information.
- Is familiar with all cashier policies, credit cards, currencies as well as foreign exchange.
- Controls and distributes guest room keys.
- Strictly follows hotel and company standards and policies.
- Inform management regarding guest feedback or any unusual events.
- Is familiar with the emergency procedures of the hotel.
- Performs other duties as assigned by Shift Manager or FO Manager.
Quyền lợi được hưởng
- Uniform
- Duty Meals
- Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activities
- Other benefits per Vietnam labor law.
Yêu cầu công việc
- Education: High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Experience: Previous experience in a front desk or customer service role in the hospitality industry is preferred.
- Strong communication and interpersonal skills, with a focus on guest service and satisfaction.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Problem-solving skills with a proactive approach to guest needs and concerns.
- Languages: Proficiency in English is required; knowledge of additional languages is a plus.
- Personal Attributes: Friendly, approachable, and professional demeanor; strong attention to detail and a commitment to hospitality excellence.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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9 Ngõ 431 Đường Âu Cơ, Nhật Tân, quận Tây Hồ, thành phố Hà Nội, VietnamThe first Dusit-branded property in Hanoi, this exciting new hotel comprises over 200 well-appointed guest rooms in a prime location on Au Co Street, next to the famous West Lake in Tay Ho District. Designed to meet the culturally curious explorers who look out for original experiences, it offers a place to escape from the bustle of the capital yet be immersed in vibrant atmospheres where social interaction is encouraged and good vibes flow freely. Its wide range of facilities includes a stylish lobby, a West Lake-view swimming pool, a fully equipped fitness center, four food and beverage outlets, and three modulable meeting rooms equipped with the latest audiovisual equipment. This will be a place where the beauty of Vietnamese heritage and the vibrancy of the modern world intersect.
Quy mô: 
9 Ngõ 431 Đường Âu Cơ, Nhật Tân, quận Tây Hồ, thành phố Hà Nội, VietnamThông tin liên hệ
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