Director of Room (Expat only)

› Oversee and Ensuring all Rooms division quality and standards. Ensure that hotel policies are administered fairly and consistently, that disciplinary procedures and documentation are completed in accordance with standard operating procedures and local standard operating procedures (SOPs and LSOPs).

› Manage day-to-day operations of the division, ensuring that all guest needs are met in a timely and efficient manner.

› Developing standard operating procedures for housekeeping, front desk operations, and other areas of the division.

› Lead the Rooms Division team, setting clear expectations, providing ongoing coaching and feedback, and ensuring a positive and productive work environment.

› Work closely with other departments, including sales and marketing, food and beverage, and engineering, to ensure that all guest needs are met and that the hotel operates smoothly and efficiently.

› Be knowledgeable of the Brand philosophy, ensuring optimal implementation of the standards, operations and identity manuals that apply to the department.

› To ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

› Manage customer incidents, communicating the actions taken to the hotel’s Guest Experience Department.

› Matters pertaining to Front Office & Housekeeping operations

› Other tasks shall be assigned by management team

• Attractive salary package
• Annual Leave
• Meals, accommodation
• Healthcare Insurance
• Work Permit, Visa/temporary Resident card
• Other benefits under Company's policies

• 4 years experience in the guest services, front desk, housekeeping, management operations, or related professional area.

• Fluent English.

• Experience with Hotel Opera PMS systems.

• Strong leadership skills and able to inspire and motivate staffs.

• Excellent communication skills and be able to communicate effectively with staff, guests, and other departments.

• Strong attention to detail and be able to ensure that rooms are clean and well-maintained.

• Strong financial acumen, with the ability to develop and manage budgets and analyze financial data.

• Excellent problem-solving and decision-making skills, with the ability to think creatively and strategically

- CV with photo

- Other proffessional documents