Concierge

TASKS CLARIFYING

• Equipment Rentals:

+ Respond positively and politely to guest requests for equipment rentals.

+ Determine if the guest is required to pay a fee or deposit as per hotel policy.

+ Record the equipment details (name, room number, rental date) in the equipment log and issue a rental receipt signed by the guest.

+ Place the rental receipt in the guest's file at the front desk for reference when the guest returns the equipment upon checkout.

• IT and Technical Support:

+ Provide proactive support to guests with IT issues or equipment malfunctions (e.g., Wi-Fi connectivity).

+ Provide Wi-Fi passwords upon request.

+ Maintain a supply of adapters and power cords for guest use.

+ Have a list of local IT specialists on hand for when expert assistance is required.

• Tourism Support:

+ Maintain a collection of tourism brochures at the front desk.

+ Provide recommendations on local attractions and destinations.

+ Offer information on tours and assist with bookings.

+ Assist guests with luggage and remind them to bring essential items (passport, sunscreen, etc.).

• Transportation Arrangements:

+ Carry out inspection, maintenance and servicing of cars and buggies.

+ Establish a network of reputable taxi drivers who are friendly to tourists.

+ Confirm the destination with the taxi driver and agree on a fare in advance if not metered.

+ Contact reliable car rental companies if guests request a rental car.

+ Suggest reputable motorcycle or scooter rental companies.

+ Ensure access to flight booking platforms and have contact information for airlines.

+ Track flights, receive bookings and book cars.

• Mail and Parcel Handling:

+ Verify if the guest is currently staying or will be staying at the hotel.

+ Store mail and parcels in a secure location to prevent loss.

+ Notify the guest of incoming mail or parcels.

+ Verify the guest's identity before handing over mail or parcels.

+ Discard all notifications once the guest has received their mail.

+ Forward mail to the guest if they have already checked out and note this in the log.

• Alarm Clock Services:

+ Record the guest's requested wake-up time in the designated area.

+ Confirm the guest's name, time, and room number to verify details.

+ Set the alarm for the guest in the system.

+ Call the guest at the requested time if using a manual alarm system or forward the request to the switchboard.

• Responsible for checking monthly fuel reports.

• Daily check luggage management and lobby areas to ensure standards, maintenance reports to handle to meet standards.

• Open purchase order, urge order to arrive in time to serve operation.

• Report on external car rental debt and make monthly records.

• Receive information from the Department of Transportation and disseminate department regulations.

• Sign to monitor incidents or speeding of the fleet to have sanctions to handle according to hotel regulations.

• Link maintenance and repair services to make reasonable maintenance and repair decisions.

• Support Receptionist when needed.

• Stays current with developments in the Resort, services and area attractions and Promote the Radisson Rewards Program and provide recognition and benefits to all present members

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Attends any training programs as directed or requested.

• Perform other tasks as assigned by superiors.

• Professional career path & working environment with Radisson International Group

• Highly competitive environment, many promotion opportunities

• Enjoy 100% salary and 50% service fee during probation period

• Attractive service fees

• Fuel support

• Accommodation support for remote employees

• Graduating from high school and higher.

• Priority is given to candidates with 01 or more years of experience in the same position.

• Foreign languages: fluent English communication.

• Computer: office information technology.

• Other skills: communication, problem solving, handling customer complaints.

• Characteristics: good health, honesty, enthusiasm, support, creativity in work, responsibility.

• Knowledge: Have good knowledge of basic resort, hotel and restaurant products and services.